Returns & Exchanges
Due to the perishable nature of our premium Italian chocolates, Venchi cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Contact Customer Care
Email our support team within 48 hours of delivery with your order number and details regarding the issue with your chocolate.
Provide Documentation
Attach clear photographs of the shipping box and the damaged or incorrect items to help us process your claim quickly.
Internal Review
Our quality assurance team will evaluate your request to determine if a replacement or a refund to your original payment method is appropriate.
Resolution Delivery
Once approved, we will ship out a fresh replacement at no extra cost to you or issue a full credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing